Determines The Flexibility Of The Desired Change To Be Implemented In The Organization!
Integration With Other Modules
Incidents that are associated with changes are listed in the Change Management Project. Details of the incidents, category and priority of the changes, status of the change, technician assigned etc could be known with the help of Change Management Process.
Once solutions have been derived for the changes, they are stored in the solution management module of help desk. Impact of the changes on the organization and the risk level is calculated with the help of solutions provided for the changes.
List of problems and incidents related to the changes could be seen in ITIL Change Management. Details of the problems and incidents such as their IDs, category, priority etc are seen by the technician. Facility to add new tickets for the changes is also provided in the incident and problem management module of Help Desk.
Built-in Report For Change Management
Reports are generated for Change Management System where all the details of the changes, audit history of the change, solutions provided by the technicians for the change and so on is included. Different format of reports such as tabular, matrix and chart could be made with the help of this Report module of Help Desk.
Statuses of the changes are checked by the technicians and admin with the help of this Change Management System. Notifications are sent to the users alerting them on the progress of the change request. Facility to make predefined notification or alert templates for the changes is provided by RIW Help Desk.
Why To Choose ITIL Ready Change Management System?
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