Affordable Plans & Pricing For Our Esteemed Clients !!!
- Standard Good Choice For Beginner
- $10$10/Agent/Month (Billed Yearly)
- Incident Management
- Email Support
- Ticket Support
- Knowledge Support
- Track Record
- Intelligent Work Flow
- ProfessionalGet Almost Everything
- $25$25/Agent/Month (Billed Yearly)
- Incident Management
- Email/Ticket Support
- Knowledge Support
- Track Record
- Intelligent Work Flow
- Asset Management
- EnterpriseGet Everything
- $50$50/Agent/Month (Billed Yearly)
- Incident Management
- Email/Ticket Support
- Knowledge/Track support
- Intelligent Work Flow
- Asset Management
- Purchase and Order Module
Customized Plans & Packages Offer by RegitWise Service Desk
RegitWise Help Desk
| Feature List | Standard | Professional | Enterprise |
|---|---|---|---|
| Ticket Management | |||
| Email Ticketing | |||
| Reusable replies with canned responses | |||
| Automatic solution suggestion | |||
| Automatic email notifications | |||
| Custom ticket views | |||
| Add tags to tickets, solutions and contacts | |||
| Merge tickets | |||
| Add public and private notes to tickets | |||
| Add watchers to a ticket | |||
| Time tracking | |||
| MULTI-CHANNEL SUPPORT | |||
| Multiple incoming and outgoing mailboxes | |||
| Integrated live chat | |||
| HELPDESK AUTOMATION | |||
| Automatic ticket assignment using Dispatch’r | |||
| Time-triggered automation using Supervisor | |||
| Event-triggered workflow automation with the Observer | |||
| Multi-task workflows with one-touch Scenario automation | |||
| Email commands | |||
| Automatic ticket assignment within group (Round robin) | |||
| SLA MANAGEMENT | |||
| Business rules management through SLAs | |||
| Escalation email for SLA violation | |||
| Multiple SLA policies | |||
| Product, group and company level SLAs | |||
| KNOWLEDGE-BASE | |||
| Email to knowledge-base | |||
| SEO optimization for solutions | |||
| Suggested solutions | |||
| MOBILE CUSTOMER SUPPORT | |||
| Mobile optimized HTML5 app | |||
| MobiHelp | |||
| MULTI-LANGUAGE | |||
| Multiple customer portal Languages | |||
| Multiple agent portal languages | |||
| Dynamic email notifications | |||
| REPORTING | |||
| Exporting reports | |||
| Basic reporting | |||
| Advanced reporting | |||
| Enterprise reporting | |||
| CUSTOMIZATION | |||
| Customizable agent roles | |||
| Divided Scope/Departments | |||
| SECURITY | |||
| Single Sign On | |||
| Single Sign On with SAML | |||
| Wildcard SSL | |||
| Custom SSL certificates | |||
| Custom Email Servers | |||
| Asset Management | |||
| Netlog PC inventory | |||
| Purchase and Order module | |||
| Streamlined purchase and order module with workflow |
How to pay?
For online payment queries please call: 08 766 70 20 (Sweden callers)
+46 (0)8 766 70 20 (International).
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Satisfied Customers of RegitWise Service Desk !!!
Call us today On +46(0)87667020 or E-mail Us On enquiry@riwhelpdesk.com
Check out the excellent services and best quality products given by RegitWise Service Desk. Try the 30 days free trial and get accustomed with RIW Service Desk.